Posts Tagged ‘engagement’
Engagement! (ooh buzz word)
Posted by Jamie Hutson | Filed under analytics, marketing, measurement, sharing applications, social media, web 2.0
The term engagement is flying around pretty freely these days. How do we measure engagement? Can we measure engagement? What exactly is engagement? Well, if none of these people know, then how do we go about defining it, measuring it and building a model to capitalize on engagement?
My take on engagement falls similarly to what Lester Wunderman wrote about engagement. I would define engagement as: Choosing to interact or involve yourself in something. That something can be a website, a brand, a store, a blog, or a television station. The interaction or involvement can be a comment on a blog, a post in a forum, a complaint or experience card in a restaurant, changing the TV chanel, speaking with a floor salesperson at Target. Engagement is interaction with a brand or service by choice.
The web, especially 2.0, as brought the world the ultimate (to this point) platform for engagement. People spend hours a day online, engaging themselves with different brands, different sites and people from all over the world. Search engines allow us to target our engagement even further - they bring us a higher degree of engagement, we make a conscious decision to search for a topic, and then choose to visit one site over the other and spend our time engaging that site.
I believe this engagement will soon be the best measure of an advertisers campaign online. I’m not quite sure how it will work, but measuring engagement is a great way to get a sense of if and how people are interacting with your online campaign.
Here is a “For instance”, if Coca Cola creates a virtual world, and they measure engagement by counting how many people create an avatar, and then compare that to how many of those people come back and use that avatar again, Coca Cola could then measure engagement as a function of ‘# of avatars, frequency of use, and abandonment.’ (Lets say: 1000 avatars created; 600 came back 2 or more times; 200 never came back; your level of engagement could be 600/(1000-200) or .75.) This can be interpreted however you want (in this world of spin we live in - who knows..) perhaps you could use this to say that 75% of the people who responded to your promotion where “relevantly engaged” and 20% were not. I don’t know if this makes any sense to marketers and I’m sorry if I lost you…
Or you could measure engagement by counting interactions purchases, perhaps a redemption of a coupon.
I found myself using engagement in a pitch to an advertiser today, he asked me what I meant by engagement. I said “a website visitor choosing to interact with the site or to take an action that wasn’t necessarily related to why they found themselves on this site.” (I was referring to user submissions as engaging).
After all this I think that maybe engagement is just a different way of saying Web 2.0.
