Life, Local and the Pursuit of Advertising; My experience growing a local online guide.

The power of your competing with your friends for trophies has been a force since man first evovled from ape. Whoever killed the biggest animal fed the most people, and gained fame throughout the land. Today there are many trophies, many competitions and most of us have a bunch of friends. In today’s world of hyper connectivity, we can stay in touch with friends and acquaintances just as if they lived across the hall. This leads us to follow our innate competitive instincts and make a bunch of stuff over which we can compete peacefully. In this hyer-connected world, we have many examples of how games and trophies become popular, sought after and create successful businesses. The NFL is based on competition, Major League Baseball, UEFA,  The Olympics, all multi-billion dollar businesses built around the peaceful exploitation of competition.

But there are other levels of competition, ranging from who has the nicest car, to who has the most followers on Twitter. Us crazy people spend hundreds of hours, thousands of dollars and massive resources to win the imaginary trophies that the world offers to us. But alot of these games are fun, meaningless ways to interact with your friends and associates. Zombie Toss on Facebook, ReTweeting and now the ultimate example - Foursquare.

Foursquare captures all the potential of Twitter, and makes a fun game around who can go to more places and “check in” You can become the mayor of your favorite coffee shop, win badges for hitting multiple spots in a night, and show off your badges to all of your hermit friends. The intriguing game of checking in and badges is only the front of what could become a brilliant business idea, and I believe will capture the potential value of twitter to many of the small businesses staring aimlessly at a little baby-blue bird.

What Twitter first started out as, and what got me intrigued was the ability to broadcast where I am, to the people who cared. Now Twitter has become much more than that, but Foursquare takes that fundamental use-case, and makes a fun game out of it. It tracks and records where I go, how often I go, and withwhom I go (of course, only when I tell it). This information is absolutely invaluable to small businesses. Deli’s can learn their customers favorite sandwiches, discover problems in their offerings, and find out who their best customers really are. Then they could be able to send out offers to those customers who “checked in” They could build an email database to lure those customers back in. There are so many business applications to Foursquare, so many more obvious ones than for Twitter itself, I would buy Foursquare if I were Twitter - like tomorrow.

Foursquare is a fun application that takes human nature’s desire to see their friends and show off their trophies and turns it into a desire to go out more, tell the world where they are and win some meaningless badges. But all that adds up to great data for small businesses, great marketing opportunities for those businesses and a whole bunch more percieved immediate value than simple twitter feeds (to small businesses). Instead of trolling through twitter searches, I can just go to my business page on Foursquare and see what people are saying - and who’s coming.

I have several great takeaways from Foursquare’s app, but really its fun and it makes me want to go out more so I can check in again. Who doesn’t like badges?

A lot of people wonder how Twitter is going to make money. They certainly have alot of options considering the mass of loyal users they have, but choosing the right one will be key to them transistioning from a cool tool, to a useful and sustainable product. I believe that Twitter will have to charge its users to use it, at least business users (companies) and that Twitter will grow into more of a utility than an application. Just like telephone lines.

Roughly 134 years ago, Bell and Watson struck a chord across some wires and invented the first practical use of the telephone. It would revolutionize the way people communicate, making the world smaller, in an instant you could speak to someone on the other side of the earth. (of course they still had to build that network..) But here we have twitter, and it provides the same type of utility that phone lines do, or email. It is revolutionizing the way people are communicating with each other, only this time - the network (the internet) is already built.

In creating their new Twitter 101 guide to using twitter for businesses (http://business.twitter.com/), twitter is taking its first step in the direction of charging businesses to send specials and deals out to their followers/customers. And that makes sense, particularly if they begin to implement freemium upgrades, additional features, and perhaps guidance and service upgrades for small companies.

The freemium model has worked online for years now, and many of the most successful companies use it to lower their customer acquisition cost to near zero. Its an interesting idea for Twitter, I’m looking forward to seeing how they execute. I know for a fact that, and I’ve seen it first hand across several dozen small businesses - Twitter offers a great service to gain and bring back your customers quick and easy. And thats something worth paying for.

I hope you are looking at that beautiful picture of LUCKY DOG! If not, all those pics are ones I’ve taken in the past year.

The motivation for my new layout came from reading this post http://www.jehutson.com/2009/01/being-bored/. It got me fired up and I realized I need to get more of my thoughts down here, because its great to look back on my thoughts and ideas, especially the ones I share with the world.

So I am going on an actual vacation for the first time in over a year. Which I am understandably excited about. However, its amazingly difficult to find information about what I want online. And since I would like to be able to know whats happening when I get there, the paper stuff I can pick up on arrival just doesn’t do the trick.

I am heading to Sanibel Island, and these are my options for websites:

• http://www.sanibelisland.com/
• http://www.sanibel-captiva.org/
• http://www.sanibelflorida.com/

Those are all completely useless, they were built in 2002 or 2003, they have no updated information and who knows when they were last updated. I looked to Yelp, http://www.yelp.com/c/sanibel-fl/restaurants - nothing particularly useful they only have 5 restaurants reviewed. But hidden in one of the comments was the mention of a blog: this one - http://www.sanibelcaptivadaily.com/category/restaurants/ and finally I found something. Not particularly good, because there is a lot of local jargon type stuff I don’t really care about as a visitor, but its nice to know that the local residents have a strong sense of civic pride.

My point here is that its awfully difficult to find good local information about remote or even not so remote places. Basically if its not a major city or a randomly enlightened small town there is no info about that town online. I’m not talking population and basic business listings with maps, but valuable content on where to go and what to do while I’m there.  Good local content is hard to find, and thats a problem I have with the internet. At least with searching on the internet. There is no resource for up to date information on small interesting localities. And even if there was, could you find it? (I am having more and more issues with Google just doing a bad job of indexing good information vs favoriting really old static pages, but thats another post)

Tripadvisor is great for reading about things to do and hotels (and “adventures”), Yelp is great for reviews on restaurants and shops - but all of those are resources for things that happened in the past. Even the reviews from last week won’t tell me whats happening next weekend. If I hear about an event on one site, I then have to head over to Yelp to find out if the place its being held is legit. The world needs a steady resource for local information, activities, restaurants, shops and things to do. And I want a calendar around those things and of course I want to know what other people’s experiences were like.

Fortunately I know of a resource like this, its just a matter of getting to all these great places in the world.

I love the towns we operate in. They all have so much going on, lots of great people and a sense of civic pride that makes them fun to live in, and fun to visit. And I love our websites. As we’ve grown and are now in our 4th iteration of our websites, I have seen so much change. Yelp started the same month we did (no need to make fun, I know how the two tracks look ), but more than Yelp, it was the start of user reviews, user generated content and the truly social web. I hate the term Web 2.0 more and more, it really is a good term for it, however it has become such a buzzword that only people who missed what the last 3 years online were about are using it.

The internet provides such a great platform for people to share their thoughts and ideas. Photos videos, reviews - who ever thought we would care so much about what other people had to say, I mean the 90’s was all about “whatever” and “as if”. Well I guess now people are talking to their friends online rather than to the hand, which is probably a good thing. But the web today is all about different ways of sharing content. People keep creating new ways of sharing it, of creating it and of consuming it. Its really exciting.

Running a small business is really tough these days. I see it every day establishments go out of business, our customers tell us their woes and people are spending less when they go out. But you run into those people who are making the best of it, being happy and enjoying a positive outlook. I don’t even know what this post is about really, I’m just really excited about things today. Being as I am bipolar I will probably be miserable next week, but today I’m psyched.

We’re launching a bunch of great features over the next few weeks, alot of things are finally getting settled. And of course we’ve had 5 days in a row of sunshine. That never hurt anyone

There seems to be an interesting problem developing that most of the major SEO firms, organizations and analysts are missing - difficulty of inclusion. Its the term I’m giving to the amount of steps, and relative difficulty that it takes to get your business listed on major search engines and in local directories.

I’m going to outline some of the problems small businesses face, although not complete, but this is what I’m working on trying to fix every day.

• Local Business Databases - We have tried and used several different data providers. (ALL of the big ones) and unless you are using an extremely complicated importing script and combining every single database you can muster you are going to have an embarrasingly incomplete database. Yelp does a very good job including everything it can, but it still isn’t perfect. And thats just my problem as a publisher. There are hundreds of thousands of small businesses missing from all these databases, and that means they aren’t getting found online. At all. If I am opening a new business, or I have a business thats been around for years, I have to first make sure that I am being included in these data lists before I can even start to think about optimizing my listings. The folks at getlisted.org are doing a cool thing, but I’ve yet to come across anyone who is using it (and our company doesn’t get updates from getlisted and we have 900k businesses listed across our network - why is that ?) The small business world needs a uniquitous listing solution across all possible local listings - an openID for small businesses if you will.
• Learning - I am Joe the Plumber, I have a fleet of trucks, I have insurance on those trucks, I have 12 employees, I have workers compensation insurance, I have tools, I have angry customers, I have happy customers, My boiler just broke and my kids want new tricycles. I have a ridiculous amount of stuff going on in my life and I just found out when you search for plumbers in MyTown my competition gets 80% of the phone calls. WTF? What do I do now? I could spend a few hours scowering the internet and reading blogs about how to set up my LBC listing on Google and in Yahoo, and submit to GetListed. (there are alot of great resources out there) But if I don’t know these blogs, its gonna take me a couple hours just to find them, then its gonna take some time to find the article I need. It could take just a few minutes, but if I’m still using my hotmail account I probably don’t know what a blog even really is. And I have a long way to go if I don’t know what a blog is. Quick reality check for all you local search bloggers, the average small business owner still doesn’t have a website, heard about twitter on cnn, reads the local newspaper and is 47. Sure my generation has grown up with basic knowlege of the internet but if the internet is a foreign world to you, how are you going to succeed in it. You won’t make a very good French diplomat if you can’t speak French We need easier tools, and better knowledge bases for small business owners. Again, more ubiquity
• Depth vs Breadth - I want to be listed first in google, first in yahoo and on every local search directory that is applicable. In the yellow pages world, all I have to do is spend more money and buy the biggest add. Boom, more business than I can handle.  In the Google world, there is soo much more that needs to be done to succeed. You need quality relevant content, you need links, you need a good domain name, you need all of these other factors, many of which you can’t just buy. And thats just Google. There are whole lists compiled of what to do for each search engine. I can spend many days and go down the checklist for just one. There is so much to do.
• Options - If you give a person 12 options they’re more likely to pick none. There are too many places to advertise, there are too many places to start. First you have to pick one, and then you get going. There needs to be a uniquitous place to start, a local search center. Getlisted again is that idea, but they aren’t executing and how can they if noone esle is observing this problem (or atleast thinking about solving it).

Lastly, I as a consumer find it so frustrating when I can’t find the business I am looking for. I want their phone number, I want their menu, do they sell what I want and can I trust them? If i’m a restaurant in NYC I better be damn sure I’m monitoring my Yelp reviews and encouraging my patrons to “give me some love” But if I’m in Maine or North Carolina, where do I start? That problem exists and at some point we are going to have to solve it. Google is just going to scour the internet, or use a third party data set. Yelp just compiles data sets. But if the business I want isn’t in that data set, im screwed. We need local people to ensure data accuracy and completion. Otherwise businesses will fall through the cracks and that obviously hurts the business involved, but it also hurts us consumers. Because if the little shop that sells the computer bag I want is 2 miles away but It doesn’t come up in google for that term, and nothing else does, I’m not going to buy the bag I want - from anyone.

I’ve been extremly busy for the past few months, and I haven’t really had time to post here. I’m sorry to have neglected you for so long, but I’ll be back one of these days

Dear Small Business Owner,

We are going to service the heck out of you. We are helping you learn how to set up a facebook profile, we are promoting your events and we are allowing you to twitter directly from your account with us.

If you like service, knoweldgeable and friendly service, call us. We are here to help you.

Best,

- Jamie

Cranking out the old iTunes Library I came across this oldie but goodie. I used to listen to this song in my neighbors attic on a little tape player alarm clock thing.

Fee by Phish

Thats what they need. Love is all they need.

Show small businesses some love, show them your marketing will work for them and then show them some more love. There are so many hawkish businesses out there out to grab a dime (not steal, just take) without being grateful. We operate with the idea that our customers make our business run and that we should be thankful and grateful.

Times like these, everyone can use a hug. OK, maybe you don’t have to actually hug them, but let your clients know you are their for them.