Archive for June, 2008
Old Media vs. New Media
Posted by Jamie Hutson | Filed under Local Search, Mobile, advertising, social media, web 2.0
The world of old media is degrading faster than ever. Newspapers have been suffering more than ever before, and are losing necessary traction in local markets. TV is beginning to embrace digital media as an alternative source of media, but as a new member of media is a step above print in the food chain.
So where does this lead us? How do the old guys (read newspapers, but include old TV guys), compete on a level playing field where consumers are more and more determining their place and time to consumer their media. (A great discussion of this topic can be found at Screenwerk)The rise of the internet, and mobile specifically should be seen by these players as bountiful opportunities. They have strong brand presence in their market, established goodwill and existing relationships in their respective communities. Except there is one thing missing from them: awareness of the opportunity vs rather than observation of the threat.
I had a meeting recently with some “old guys” interested in reaching a more engaged, younger audience via a partnership through with local search. They were smart, experienced and were using a pretty good model and having success with it. But 10 minutes into the meeting, I could tell they didn’t get it. They knew what I was talking about, but they didn’t get how the differentness of what we were discussing made it better. A classic “old way of doing something with new technology, vs new way of doing something” issue. And it wasn’t the first time I saw it.
Newspapers are still in trouble and now seem to be past “denial” of the threat the web poses to them, but they remain stubborn in embracing it. Local content should be celebrated and contributions should be encouraged, however the model of user generated content and social collaboration that has made so many online organizations successful continues to be rejected. Until Web 2.0 is embraced by old media, newspapers in particular, they will continue to falter.
Newspapers more than any other medium are most well positioned to capture value out of their local markets with the web. The lack of their expansion into other verticals is a prime example of their stubbornness. They would have to sack it up and realize that there is potential revenue through a different medium. Hundreds of other companies have realized this and have capitalized on these gaps. Yelp, every version of the yellow pages and all local directories are in existence today because the big players (newspapers) failed to act.
Now what is the next space that the new, big players will fail to act in?
Magical Live Analytics
Posted by Jamie Hutson | Filed under Search Marketing, analytics, measurement, web 2.0
Thanks to Darren for bringing my attention to this great new tool. Woopra is the latest analytical tool I’ve seen. And its wicked cool.
It has a really nice interface that allows you to see, in real time, who is on your website, how they got there, what they are looking at and where they go from here. On top of this exceptionally interesting data, compiled live and as it happens, it has an exciting feature - chat. You are able to have a conversation with the person who is visiting your website, in real time.
This really got me fired up. I was done with “work” and home with my girlfriend, and I got the invite from Woopra, set it up and as soon as I was up and running I was “wowing” every few seconds. Watching visitors come to our site, how they got there, what they were looking at and for how long, and where they went from there. It’s very interesting data, and very exciting to see happening live!
The implications from this (at least to me) are nothing new, but the fact that this is live for FREE is a great. I’m not sure what their revenue model is going to be (assuming s Freemium model of some sort), but I can see alot of value in the site. Imagine if advertisers were able to monitor this data in real time, and engage in a conversation with my visitor (yes the big guys have similar chat features…), or if I was a smaller site who could see a potential customer on our site, be able to track where they came from and what they looked at and most importantly what call to action was most, or least, effective.
Its a very fun interface to use, and its exciting to see how visitors interact with the web, in real time. It makes typical analytics look like SportsCenter compared to a live game.
Another Busy Week
Posted by Jamie Hutson | Filed under Life, Local Search, Mobile, Small Businesses, Start Ups, marketing, web 2.0
We are working on developing an entirely new pricing structure, from the sales materials to the training to the handling of new and recent prospects to the web architecture that facilitates it. Whole new focus, which I’m very excited about. So far this month its taken on very well.
What I’m curious about is how other companies my size are handling the current economic climate. From a general downturn, to the burgeoning online economy. I’ve been hearing alot about some other startups in our field and laugh and wonder about some of their statements.
There’s alot going on in the local search market, and its only going to get more packed. Its a very exciting time to be involved in local, and we are getting after it.
Time will tell who will make it to the “next level”
The Last 4 Months
Posted by Jamie Hutson | Filed under Life, Small Businesses, Start Ups
The last four months might as well have been the first 3 years of my post-collegiate life. The company came from the brink of disaster to pretty much where it was in October. Several complete disasters happened in between and I can say that I am much better off for it all (maybe not financially…). On December 1st, the day we launched our newest website, our server was overloaded, it crashed and we lost about 80% of the data on it. A week later a partner (and our lead outside salesperson) left with his own self determined severance package. Three weeks after Christmas, just as I was getting over the last two disasters, a fire destroyed the apartment of our most faithful employee, along with our entire office which had been relocated to a 2nd bedroom there. A terrible tragedy for her, and a major setback for the company. Not only did we lose literally all of our information from the past 2 years, but we lost our last employee for 6 weeks. Did I mention that this all happened leading up to the worst part of the year for us (which was probably a blessing in retrospect) but it didn’t bode well for the future.
In the final week of February I was certain we were going out of business. Our accounts receivable had gotten out of control in turn so was accounts payable. I had no where to turn, my credit was maxed out, but I knew if we could get to May it would all be ok. I was back on my own, running a company operating in 4 cities across the northeast and now expected to handle 300 clients who all demanded face to face service. Good thing I had just gotten a new car (which I could no longer afford at this point).
I’ve learned more about life in the past 6 months than I had in the 23 years prior. I learned that your faith in yourself should never be out matched by your faith in other people. I learned the power of a positive attitude, and I learned who my true friends were. I discovered how open most people are to helping you if you’re honest and that as flaky as some people may be, others will always be there with good intentions.
But perhaps most importantly I learned a lot about myself. I won’t go into that, but through this capitalistic battle, I learned that what I am doing really kicks ass. In a down economy, with all odds against my little company of 5 people shrunk back to one, we persevered and our clients and prospects saw opportunities for themselves, drove demand and helped us get through. Ultimately it was the market that told me not to quit. I’m persistent, but I know the invisible hand of the market can’t be forced.
I love playing the underdog. Slower technology, lesser equipment, no big names behind us and certainly a smaller team, The Life is moving forward as fast as it ever was. Bring it on funded companies, lets have at it IAC. I’m focusing on building a solid product and developing my business model to complete this sustainable business - and its working. No, we don’t have the latest web technology, or the newest laptops (I’m writing this on an Inspiron 600m I bought 5 years ago), or the most experienced Sales Team (right now its me training two people who have a combined zero years experience doing anything) and with the exception of a few casual conversations, I haven’t really gone after capital and I doubt anyone is going to come out of left field to put big money behind us (although I know for a fact we’re more profitable than a lot of funded startups).
I’m reminded of my 5th grade english teacher, who told me I would never get into college with my work ethic. I wonder if she knows anything about 100 hour work weeks.
What should this blog look like?
Posted by Jamie Hutson | Filed under Life
Well I am never happy (as usual) with the way this blog looks. It needs work, not much but I’m curious as to why I chose the color scheme I did. I don’t know.
Expect to see some changes soon. Nothing that will take me more than 20 min though. Am I making too much of the design - probably.
Also I’m pretty psyched to get an iPhone. Eat it all my friends who have iPhones who paid twice as much for a phone half as good. Good things come to those who wait.
The Power of Hype
Posted by Jamie Hutson | Filed under Life, advertising, marketing
And why its actually useless.
Last week my (never met him before or interacted with in anyway whatsoever, but read so much of what he thinks that I usually think to myself “what would Seth Godin say about this” whenever I do anything) friend Seth Godin wrote a valuable post about “Grand Openings” and how they are not so grand. I laughed when I read it because I was scheduled to attend the Grand Opening party of an old restaurant that had closed and re-opened under a new owner/management that evening.
It was Saturday when I realized the value of the Hype, the artificial pumping up of events, products and companies. I was at the Belmont, in hopes of witnessing history in the form of the first Triple Crown winner in 30 years.
You had to live in a cave to not know about this event. The trainer was everywhere, the horse was everywhere, a big dollar investment was made and a multinational company purchased a first of its kind endorsement. Big Brown came around the final turn and stopped running. The most heavily favored horse to go off at Belmont Stakes in decades, the sure shot, became the first Triple Crown contender to finish dead last.
More than twice as many people watched the stakes on television this year over last year and over 100k people braved the heat to watch in person. People were excited, then they were disappointed. Massively disappointed.
When things don’t live up to the hype, people remember the bad, the letdown or they don’t remember it at all. Eitherway, all the press, all the hype that was put into the event was a waste of many and probably will hurt the brand/event/promoter in the long term.
Don’t try to live up to the hype, let the hype try to live up to you. Make the hype follow the event, let people talk about how great it was, because if something was really worth all the hype, you won’t need to put all that hype into it before hand.
At 5 o’clock vendors were selling Big Brown tshirts for $20. At 6:30 they were selling those same shirts 3 for $5. Of course, if he had won, those shirts might have been selling for $40. Perhaps the Belmont Stakes is not the best example, but it made me think about what we do in order to hype things up and get people to pay attention. As Mr. Godin commonly puts it, make something remarkable - worth talking about, and people will talk about it.
Speak softly and carry a big stick. Just Do It. Walk the Talk. Moral of the story, instead of talking about doing it, go ahead and buckle in and do it. Because almost never was, and probably never will be.
Its late now, and I’m going to stop hyping this post.
You Have No Idea What You’re Talking About
Posted by Jamie Hutson | Filed under advertising, marketing, measurement, web 2.0
Not necessarily you, but alot of people out there who are responsible for making decisions based around incorrect or misused information. “Well we just got our new RSS feed live so we are on the forefront of the the online game.” “Our online advertising needs are being met by our facebook page because (insert 3 random and conflicting facts about facebook here).” We just placed a large buy with the local paper’s website, so we are all set for now.”
All three of these are actual comments I’ve heard from advertising prospects in the past week. Of course we get turned down, we’re not perfect, but it is frustratingly amusing when I hear these responses. “No, we don’t need your services because we have this other program that isn’t measurable and entirely different from your program. But what is it you do again?” The beauty of the internet is that it is measurable, fixable, flexible, adaptable, etc. But just because you can measure 37 different variables on your latest campaign doesn’t mean you’ll get the data you want.
I’m digressing from my point. I sometimes feel like half of the people out there using new technologies are like 16 year olds with out their license cruising around in a Lamborghini - they don’t know what they hell they’re talking about. Sure your RSS feed is nice to have, and I’m happy to hear that you have a blog for your business, and I’m impressed that you have taken the time to build a facebook page. But your facebook page has 2 fans, and the last time your wrote on your blog was December - what is a new feed going to do for your business?
My point is, just because you have something fancy, doesn’t mean you’re using it right. Technology is not a money tree, you have to use it wisely and there isn’t just one way to do that.
